Trade Enquiries

Ordering

Our online store is open to all and you do not need to open an account to place an order. You can also order over the phone if you prefer - simply call our freephone number 0800 270 7591 during office hours (9-5 Monday to Friday).

Live stock status is shown on the website and all stock is held in our London warehouse.

We have no minimum order value and accept all major credit and debit cards and PayPal. For orders over £100, we can supply a quote or proforma invoice for bank payment upon request. Please note that we do not accept cheques.

We can also help with the following - scroll down to the different sections below: 

• Special orders: One-off special orders for larger quantities of a product (either a larger number of units or perhaps even bulk sizes of herbs and spices). Or alternatively we can ship tens, hundreds or even thousands of the same order to many different addresses.
• Repeat orders: Just get in touch with our customer service team who can organise this for you. 
• Wholesale for retail: Would you like to buy products to sell on to your customers? If so see details on 'Wholesale' below. We have a stunning range of world ingredients and cookware available for sale to specialty food retailers, farm shop and delis. Our new catalogue is available now.
• Wholesale for foodservice: We can support you in supplying on-trend, novel, speciality and world ingredients to your customers. We are responsive in completing onboarding forms, and can help you out with complete product specifications where needed. Again, please complete the form below and the right person will be in touch as soon as possible.

    Special Orders

    If the product you require is out of stock, or you require more than we currently hold, we will be delighted to arrange a special order for you - please contact us to place a special order.

    We are also available to send out products or recipe kits to many hundreds of different addresses, as a gift or for cooking classes. 


    Repeat Orders

    Please contact us if you require a regular delivery of a particular item and we will be happy to arrange this for you.


    Wholesale

    Wholesale for retail

    We currently offer a range of around 60 of our most popular own-label products on a wholesale basis to food halls, farm shops, delicatessens etc. Our new catalogue will launch in July 2021, for orders from August -- including hundreds of artisanal European and world ingredient lines, as well as stunning tableware and cookware. 

    Wholesale for foodservice

    We would love to support you in supplying on-trend, novel, speciality and world ingredients to your customers. We are responsive in completing onboarding forms, and can help you out with complete product specifications where needed.

    We now have a dedicated Sales Manager for our trade customers, please contact Customer Service who will put you in touch with Natalie Edwards.


    VAT

    Prices are shown inclusive of VAT where appropriate (though most of our ingredients are zero-rated). All orders have a VAT invoice enclosed as standard.

    We are able to supply EU VAT-registered customers without charging VAT. Please contact us including your company details and VAT number and we can arrange this for you.


    Other Queries

    Give our friendly customer service team a call on 0800 270 7591 or email us at hello@souschef.co.uk should you require any further assistance.


    Wholesale Enquiry Form

    Please complete the form below, and we'll be in touch very soon!