eCommerce Assistant

Are you keen to build a career in eCommerce? Interested in food and cooking? Able to delight customers with your efficient and courteous service? With a keen eye for detail?

This award-winning and fast-growing online speciality food retailer is looking for an eCommerce Assistant. This all-round role is split roughly 50/50 between customer service and online marketing, with a particular focus on catalogue management.

Reporting directly to the founders, you'll play a critical role in delivering customer satisfaction and making our online store even better. A structured progression plan is offered to grow your expertise and salary as you develop in this role.

This is a full-time, permanent role based in our office near Hornsey train station, London N8. Hours are 9-5 Monday to Friday, with occasional overtime during peak and stocktake.

Responsibilities

Customer Service

  • Monitoring the office phone, email, and social channels, prioritising and responding to or escalating issues arising
  • Taking telephone orders
  • Arranging special orders, including liaising with suppliers, providing quotes, following up
  • Handling customer returns
  • Resolving damaged or incorrect orders
  • Monitoring and handling exceptions arising from our carriers
  • Locating missing parcels and processing claims for lost and damaged parcels with our carriers
  • Resolving stock outs with customers
  • Monitoring external feedback systems and responding to customers through those channels
  • Maintaining proper records of refunds, damaged items, returns and warehouse issues

Digital Marketing

  • Preparing visual assets including banners, flyers, display adverts and emails
  • Executing PR campaigns including contacting journalists and influencers with samples, images and product information
  • Improving website SEO through keyword analysis, content editing, linkbuilding
  • Social media community management

Catalogue Management

  • Creating and publishing website content including images, recipes, product descriptions, categorisation and other data
  • Merchandising product collections
  • Proof reading and checking product information
  • Executing sales and promotions

Required Competencies

  • Interest in food and cooking
  • Excellent written and spoken English
  • Attention to detail
  • Efficiency

Useful Additional Skills (though not required)

  • Graphic design
  • Photography / photo editing
  • Customer service experience
  • Writing / publishing / blogging
  • Digital marketing
  • Recipe development
  • Cooking

We Offer

  • Salary £20,000 - £23,000 plus bonus
  • Bonus scheme, and other perks including discounts at major retailers
  • Up to £600 / year of vouchers to spend at Sous Chef
  • Visibility and progression
  • Sociable working hours
  • Friendly, small team environment
  • Lots of amazing food to taste and equipment to try out

To apply please email your CV and covering letter to careers@souschef.co.uk